Consumers feel trapped by aggressive credit card companies enforcing rules upon them or changing terms abruptly which results in more fees ,excess charges or even damaging your credit score. Sometimes, you need a jolt of caffeine to awaken your senses and make you realize that you don’t need to back down to credit card companies.
Often, credit card companies will simply settle disputes by making a phone call and explaining to them your reasoning as to a particular dispute. You could kindly request the assistance of a supervisor.
However, if the credit card company doesn’t listen what else could you do? For starters, you can contact the Office of the Comptroller of Currency (OCC) which is a federal agency which regulates many credit card companies. As with any dispute, be as specific as possible about your situation and explicitly state the reasons why you believe the credit card company’s actions are in error. The OCC can be contacted at (800) 613-6743 or you can write to them directly at the following address:
OCC Customer Assistance Group,
1301 McKinney Street, Suite 3450
Houston, TX 77010
A copy of your complaint should also be mailed to the state Attorney General’s office. You also have the option to sue your creditor. But, be aware that many credit companies have mandatory arbitration provisions in their contracts which limits your ability to pursue legal action against the creditor in a court of law.
If you have questions regarding your individual rights against creditors, contact an experienced Los Angeles bankruptcy attorney at Sky Law Group today.
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